Frequently Asked Questions

What happens during the verification process as a tenant?

During verification:

Prosper checks if the tenant and owner names match the Ejari document.
After confirmation, a dashboard is created showing your rental details, including property, tenant, owner and contract information.

Your tenant dashboard opens with your rental details. It also keeps your Ejari, tenancy contract and payment records in one secure place, so you can find them when a renewal or dispute comes up.

Tips to avoid delays:

  • Upload the latest Ejari, not an older one from a previous contract.
  • Check that names are spelled exactly as they appear on the Ejari.
  • Use a clear scan or photo (PDF) where every line can be read.
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